• What if I want to return my purchase?
  See our refund and exchange policy for more information.
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• Do you charge sales tax?
  Unless your order is shipped to a Virginia address, we do not collect sales tax. Like any other mail order company, we are only obligated to collect sales tax for the state where we have a location. You will need to voluntarily pay the appropriate sales tax to your own state government if due.
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• What is the quality of the Forever Diamonds inventory?
  The Forever Diamonds inventory is, and always will be, of the highest value and the best quality. All diamonds are certified from GIA or AGS and none of our diamonds are treated as "clarity enhanced" or "color enhanced."
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• Is there a shipping charge?
  Forever Diamonds only passes on our cost of shipping on all purchases you make from us. See our Shipping Policy for details.
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• How do I know I'm really getting what I paid for?
  Forever Diamonds works hard to earn your trust! All our clients work directly with either our founder or one of our Design Consultants to take you through our exclusive INSIDER diamond ordering process
  
  First we determine your specific desires and communicate those criteria to our New York jewelry experts who comb through their thousands of loose diamonds to pick out the best quality stone within your criteria. Our Design consultant then helps you make a custom setting selection, if desired, and tracks the stone and setting through the assembly process.
  
  Then we continue our exclusive INSIDER diamond ordering process Every diamond is hand picked by a top expert jeweler to assure you get the best stone within the criteria you set, has a certificate guaranteeing you are getting what you paid for, and we go one step farther to laser inscribe the certificate number on the diamond girdle so you can be sure the stone is authentic forever.
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• How secure is the transaction?
  Your privacy and security are important to us. Credit card information is only taken over the phone by your Design consultant. Only authorized personnel will have access to your billing information, stored on our secure server. We will never share or sell any of your information to a third party.
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• Will I be getting the quality that the description states?
  As part of our exclusive INSIDER diamond ordering process every diamond is hand picked by a top expert jeweler to assure you get the best stone within the criteria you set, has a certificate guaranteeing you are getting what you paid for, and we go one step farther to laser inscribe the certificate number on the diamond girdle so you can be sure the stone is authentic forever.
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• How do I know I'm getting a fair price and value?
  The Internet empowers you as a consumer. It gives you the opportunity to research and find the best value for a specific diamond with just a touch of a button. We urge you to compare your Forever Diamond stone with those of exactly similar stones in size, shape, clarity, color and measurements because a slightest difference can cause the price to fluctuate significantly. We are confident your selection beat any other option.
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• How large a selection do you have?
  On line diamond sellers do not keep their own inventory, especially when they promote they have 30,000 to 40,000 diamonds. If they deceive the public about this, what else are they not telling you? Learn more by getting a copy of our FREE whitepaper report, "Insider Secrets For Ordering Diamonds".
  
  Our diamond manufacturing company supplier has thousands of diamonds in their inventory and access to multiple tens of thousands more through their insider industry contacts.
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• What is the quality of the diamond advertised?
  When you purchase a diamond from Forever Diamond Service, both the diamond and its original certificate will be sent to you. Before you make a purchase, your Design consultant will fax or email you a copy of the certificate. Plus, Forever Diamonds laser inscribes the certification number on the girdle of your diamond to give you further confidence.
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• How can I be sure I am not getting a fake diamond?
  Before you make a purchase, your Design consultant will fax or email you a copy of the certificate. When you purchase a diamond from Forever Diamond Service, both the diamond and its original certificate will be sent to you directly from the diamond manufacturing/cutting company. Forever Diamond Service and its employees never touch your diamond/ jewelry. Plus, Forever Diamonds laser inscribes the certification number on the girdle of your diamond to give you further confidence. In addition, you have our no risk, 30 day guarantee.
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• What is the best proportions for a diamond?
  As you will learn, that answer is very complex and why our exclusive INSIDER diamond ordering process includes an expert visually selecting the best options for you based on your criteria.
  
  The dimensions of a diamond that maximizes its sparkle and brilliance and thus value varies from one shape to another, i.e. round, princess, emerald, oval, etc. Determining a diamond's cut grade, however, goes beyond simple measurements of width and depth. The interrelations between these various proportions and angles will greatly affect how light reacts once it enters and how it behaves once it exits. Polish and symmetry are two other important aspects of the cutting process. The polish grade describes the smoothness of the diamond's facets, and the symmetry grade refers to alignment of the facets. With poor polish, the surface of a facet can be dulled, and may create blurred or dulled sparkle. With poor symmetry, light can be misdirected as it enters and exits the diamond. The polish and symmetry grades are clearly listed in each GIA or AGS diamond grading report you get with an Forever Diamond purchase.
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• Will the diamond look the way that I would like it to?
  After viewing your actual diamond with its original certificate, you are under no obligation to keep the diamond you purchased. You have the option of returning the diamond for a full refund or exchanging it for another choice if it did not think it matches your expectations!
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• Is the quality of the diamond guaranteed?
  Our exclusive INSIDER diamond ordering process gives you the best diamond value possible-bar none! All our diamonds are certified by gemological laboratories recognized and respected throughout the industry. You also have the option of returning the diamond for a full refund or exchanging it for another choice if it did not think it matches your expectations!
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• What kind of rings do you carry?
  We carry a selection of settings provided by Leo Ingwer, Inc., one of the premier suppliers to the entire jewelry industry. All settings are available in white gold, yellow gold or platinum, and can be sized to fit any finger. Choose a diamond for your ring using our exclusive INSIDER diamond ordering process, and we will ship a beautiful finished ring to you.
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• Do you have a trade-up or buy-back program?
  Unless the diamond you buy is returned and upgraded during the initial 30-day period of our return policy, we do not offer a buy- back program at this time.
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• I'm a little skeptical about making a large purchase over the Internet. How do I know that Forever Diamond Service is a reputable seller of diamonds?
  Our exclusive INSIDER diamond ordering process gives you Assurance and Confidence. Every diamond from Forever Diamonds is hand picked by a top expert jeweler to assure you get the best stone within the criteria you set, has a certificate guaranteeing you are getting what you paid for, and we go one step farther to laser inscribe the certificate number on the diamond girdle so you can be sure the stone is authentic forever.
  
  Your diamond and setting purchases are made by us through multi generational family based companies that supply much of the retail jewelry trade in the US. These partners handle your diamond/ jewelry under strict security and we never touch your merchandise. You will receive a certification from one of the top diamond grading laboratories in the world. Every diamond has the certification number laser inscribed onto the girdle of the stone. You not only have our 30 day money back guarantee, you know who our founder is and where we are located. We are members of the Jewelers Vigilance Committee that sets the jewelry industry standards that we stringently uphold. You can access links to this agency by clicking on its name.
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• Do you offer discounts or do you ever have sales?
  We strive to offer the best value at the lowest prices whenever you shop with us. You will receive copies of our actual invoices and for Insider buying services we charge a small percentage fee (15% up to $10,000 plus 10% over $10,000). We do not offer any additional discounts.
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• Do you sell Conflict Diamonds?
  No, we do not sell them and make every effort to ensure that we do not. Our diamond cutter is committed to the Kimberly Process Act that guarantees that each and every single purchase is documented as a diamond from a legitimate source and is conflict-free.
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• How can I figure out what ring size to order?
  Your Design consultant will help you with your ring size selection.
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Have questions not answered, call toll-free 800-747-4808 or, send us an email to support@foreverdiamondservice.com with your questions.